Studio Movie Grill

Job 176307 - Office Manager
Dallas, TX

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Job Details

Location: Dallas, TX
Employment Type: Full-Time
Salary: Competitive

Job Description

This is a dual responsibility role. The Office Manager is the organizer and administrator of the office and the one people come to when there is a problem, big or small. It requires a range of skills and a “make it happen” attitude. The office manager is a great problem solver and an expert multi-tasker. At times the role is demanding, however if you love helping others it is extremely rewarding. The office manager is responsible for creating a productive, energetic and caring atmosphere for everyone.

 

The Guest Services Manager is responsible for the satisfaction of our guests and for managing the guest services department. They act as a brand ambassador with external and internal guests, so it is paramount they represent the company values and conduct themselves in a professional manner. They will interact with other departments to resolve issues and develop solutions so must be a great communicator and have the ability to focus on outcomes. 

 

 

  • Ensure the office runs smoothly on a daily basis including supplies, maintenance, equipment, systems and culture
  • Manage front desk team member and work product
  • Ensure effective telephone communications and mail distribution both internally and externally to maintain professional image
  • Manage vendors, service providers and management company relationships
  • Work with IT and Purchasing to negotiate purchasing of office supplies, furniture and equipment
  • Work with IT on maintenance of office equipment including copier, fax machines, etc.
  • Work with HR & IT   to support onboarding of new team members to ensure they are welcomed and have everything they need
  • Supervise and coordinate office alterations, layouts and housekeeping
  • Manage departments P&L, establish and manage annual budgets, report monthly
  • In conjunction with HR and Risk, manage office policies including safety, dress code, conduct etc.
  • Work with other departments to support initiatives and events
  • Track guest service issues from origin to resolution
  • Manage and report ROI on guest recovery
  • Conduct periodic audits on guest refunds
  • Report monthly on trends, actionable items and solutions
  • Coach and mentor Guest Service Agents
  • Develop performance goals aligned with guest service KPI’s
  • Manage the escalation process with other departments as it relates to legal, food safety, operational execution, human resources and risk

Requirements

Education, Training and Experience

  • Minimum High School Diploma & Leadership training
  • Experience highly preferred or cross over skills
  • One to three years’ experience in hospitality and/or customer service field

Desired Traits:

  • Self-motivated
  • Ability to prioritize and manage multiple responsibilities simultaneously with minimal errors
  • Excellent written and verbal communication skills enabling effective communication
  • Proficient in Microsoft Office
  • Attention to detail and problem-solving skills
  • Outgoing personality and strong social skills

Core Compentencies:

 

  • Action Oriented
  • Customer Focus
  • Composure
  • Informing
  • Interpersonal Savvy
  • Integrity and Trust
  • Ethics & Values
  • Time Management
  • Listening
  • Self-Development Organizing
  • SMG Culture
  • Time Management

 

  • Organizing
  • Delegation
  • Self-Knowledge
  • Staff Development

 

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